Terms & Conditions
Welcome to Portugal Shutle. These Terms and Conditions govern your use of our website and services. By accessing or using our services, you agree to comply with and be bound by these terms. If you do not agree with these terms, please do not use our services.
2. Services Provided
Portugal Shutle offers premium transportation and tour services within Portugal. Our services include airport transfers, hourly rides, long-distance transfers, private tours, corporate travel, special event transportation, group transportation, and wheelchair-accessible transport. Specific terms and conditions may apply to each service.
3. Booking and Reservations
Booking Process: You can book our services through our website, by phone, or via email. All bookings are subject to availability, and confirmation will be provided upon completion of the booking process.
Payment: Payment is required at the time of booking unless otherwise agreed upon. We accept major credit and debit cards, PayPal, and bank transfers. All payments must be made in the currency specified at the time of booking.
Cancellation and Modifications: If you need to cancel or modify your booking, please contact us as soon as possible. Cancellations or modifications made within 24 hours of the scheduled service may incur a fee. Refunds, if applicable, will be processed according to our cancellation policy.
4. Pricing and Fees
Service Charges: The price of our services will be as quoted on our website or communicated during the booking process. Prices are subject to change without notice, but once a booking is confirmed, the agreed-upon price will not change.
Additional Fees: Additional fees may apply for services such as extra stops, waiting time, or changes to the booking. These fees will be clearly communicated and added to your final invoice.
Tolls and Parking: Unless otherwise stated, tolls and parking fees are not included in the quoted price and will be added to the total cost of the service.
5. Customer Responsibilities
Accurate Information: You are responsible for providing accurate and complete information at the time of booking, including pickup and drop-off locations, contact details, and any special requirements.
Timeliness: Please ensure that you are ready for pickup at the scheduled time. If you are not present at the designated pickup location at the agreed time, additional waiting time fees may apply, or the service may be considered a no-show.
Behavior: We expect all passengers to behave respectfully towards our drivers and vehicles. Any damage caused to the vehicle due to negligence or misconduct will be the responsibility of the customer, and repair costs will be charged accordingly.
6. Company Responsibilities
Service Quality: Portugal Shutle is committed to providing high-quality services. We strive to ensure that our vehicles are clean, well-maintained, and equipped with all necessary amenities. Our drivers are trained professionals who prioritize your safety and comfort.
Punctuality: While we make every effort to adhere to schedules, we cannot be held liable for delays caused by factors beyond our control, such as traffic, weather conditions, or unforeseen events.
Safety: Your safety is our top priority. All our vehicles are regularly inspected and maintained to meet safety standards. Our drivers are experienced and licensed professionals who follow all applicable traffic laws and regulations.
7. Liability
Limitation of Liability: To the maximum extent permitted by law, Portugal Shutle shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services or the inability to use our services, even if we have been advised of the possibility of such damages.
Force Majeure: Portugal Shuttle shall not be liable for any failure or delay in performing our obligations under these terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, or acts of war.
8. Privacy
Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.
9. Intellectual Property
All content on our website, including text, images, logos, and design, is the intellectual property of Portugal Shutle or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our express written permission.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Lisbon. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in [Insert Jurisdiction].
11. Changes to Terms
Portugal Shutle reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review these terms periodically to stay informed of any updates. Your continued use of our services after any changes constitutes your acceptance of the revised terms.
12. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Portugal Shutle
- +351 912 525 737
- +351 965 383 232
- info@portugalshutle.com